Privacy Policy

Last updated: June 2026

1. Introduction

ServeoAI ("we", "our", "us") provides AI-powered communication services, including call automation, summaries and appointment booking. This Privacy Policy explains how we handle data when you use our services. ServeoAI is operated by Yarmill Kromhout, registered in the Netherlands (KVK: 73599395).

2. Data We Process

We may process the following categories of data when using ServeoAI:

Business contact information (name, email, phone number)
Payment information (processed securely by our payment processor — we do not store card details)
Call content (audio), transcripts, summaries
Booking and scheduling details
Phone numbers involved in calls
Technical metadata (timestamps, call duration, routing info)

3. How Data Is Processed

Call audio and related data may be routed securely through trusted infrastructure partners such as Twilio, OpenAI, and Make.com. Payments are processed securely through our certified payment processor. ServeoAI does not store or have access to your full card details at any time.

ServeoAI does not sell, rent or trade your data.

4. Purpose of Processing

Data is processed for:

Handling inbound calls
Generating summaries and transcripts
Booking appointments
Processing subscription payments
Providing customer support
Improving service quality

5. Legal Basis (GDPR)

For users in the European Union, we process personal data on the following legal bases:

Contract: processing necessary to deliver the service you subscribed to.
Legitimate interest: service improvement and fraud prevention.
Consent: where explicitly provided (e.g. marketing communications).

6. Data Security

We use encrypted communication channels and secure third-party providers. As with all digital services, no system can guarantee absolute security, but we follow industry-standard best practices including TLS encryption and access controls.

7. Data Retention

Data is retained only as long as necessary to provide the service or comply with legal requirements. You may request deletion of call logs where legally permissible by contacting support@serveoai.com.

8. Your Rights

You may request:

Access to your stored data
Correction of inaccurate data
Deletion of eligible data
Restriction or objection to processing
Data portability

To exercise any of these rights, contact us at support@serveoai.com. We will respond within 30 days.

9. Third-Party Integrations

ServeoAI integrates with select providers such as Twilio, Make.com, OpenAI, and our payment processor. These providers may handle limited technical or payment data to deliver the service. Each provider maintains their own privacy and security standards.

10. Contact & Business Information

For privacy questions, email: support@serveoai.com

ServeoAI is operated by Yarmill Kromhout, registered in the Netherlands.
KVK: 73599395 | BTW: NL002379853B63