Privacy Policy

1. Introduction

ServeoAI (“we”, “our”, “us”) provides AI-powered communication services, including call automation, summaries and appointment booking. This Privacy Policy explains how we handle data when you use our services.

2. Data We Process

We may process the following categories of data when using ServeoAI:

• Business contact information
• Call content (audio), transcripts, summaries
• Booking and scheduling details
• Phone numbers involved in calls
• Technical metadata (timestamps, call duration, routing info)

3. How Data Is Processed

Call audio and related data may be routed securely through trusted infrastructure partners such as Twilio, OpenAI (Atlas), and Make.com. These providers process data strictly for delivering the service.

ServeoAI does not sell, rent or trade your data.

4. Purpose of Processing

Data is processed for:

• Handling inbound calls
• Generating summaries and transcripts
• Booking appointments
• Providing customer support
• Improving service quality

5. Data Security

We use encrypted communication channels and secure third-party providers. As with all digital services, no system can guarantee absolute security, but we follow industry-standard best practices.

6. Data Retention

Data is retained only as long as necessary to provide the service or comply with legal requirements. You may request deletion of call logs where legally permissible.

7. Your Rights

You may request:

• Access to your stored data
• Correction of inaccurate data
• Deletion of eligible data

8. Third-Party Integrations

ServeoAI integrates with select providers such as Twilio, Make.com and OpenAI. These providers may handle limited technical data to deliver the service.

9. Contact

For privacy questions, email: support@serveoai.com