Terms of Service

Last updated: November 2025
By using ServeoAI and AlwaysOn+, you agree to the following terms.

1. Service Description

ServeoAI provides AI-powered communication and call automation tools including: 24/7 virtual receptionist (“Grace”), call answering, summaries, appointment booking, business automations, transcript delivery and optional call recordings. All services operate through encrypted third-party partners such as OpenAI (Atlas), Twilio and Make.com.

2. Subscriptions & Billing

ServeoAI subscriptions (Prime and Elite) renew monthly and are billed securely through PayPal. Your subscription renews automatically unless cancelled before the next billing cycle.

3. Acceptable Use

You agree not to use ServeoAI for illegal, abusive, harmful, misleading or fraudulent activity. ServeoAI may suspend or terminate accounts violating telecom rules, privacy regulations or PayPal's Acceptable Use Policies.

4. Service Activation

After successful payment, onboarding begins immediately. Grace may be configured with your script, assigned a phone number and activated within minutes unless otherwise stated.

5. Data Processing & Privacy

By using ServeoAI, you consent to automated processing of call audio, summaries, transcripts and related business data. ServeoAI does not sell or trade your data. For full details, refer to our Privacy Policy.

6. Availability

ServeoAI aims for high uptime, but availability may be affected by carriers or third-party platforms. ServeoAI is not liable for outages outside our control.

7. Limitations of Liability

ServeoAI is not liable for lost revenue, missed calls, business damages, indirect damages or issues caused by telecommunications systems or external providers such as PayPal or Twilio. Use of the service is at your own risk.

8. Termination

You may cancel anytime via PayPal. ServeoAI may suspend or terminate accounts that violate these Terms or any applicable policies.

9. Contact

For questions or support, email: support@serveoai.com